Ticket Refund Details Unveiled

Since the announcement last week to cancel the in-person event this year, we have received an outpouring of messages and responses with an incredible show of support and solidarity for the most difficult decision we have had to make all year.

Thank you. All of you. You have our sincerest gratitude for the love and care each of you have shown us. This has most certainly been a humbling experience and we seriously cherish each and every one of you.

We know you have a lot of questions regarding ticket refunds and we have been working diligently to compile a FAQ to cover everything you might want to know; we truly appreciate your patience during this process.

𝐌𝐨𝐬𝐚𝐢𝐜 𝐄𝐱𝐩𝐞𝐫𝐢𝐦𝐞𝐧𝐭 𝟐𝟎𝟐𝟏: 𝐎̶𝐟̶𝐟̶ ̶+̶ ̶𝐎̶𝐧̶ ̶𝐀̶𝐠̶𝐚̶𝐢̶𝐧̶ 𝐎𝐧 + 𝐎𝐟𝐟 𝐀𝐠𝐚𝐢𝐧 𝐓𝐢𝐜𝐤𝐞𝐭 𝐑𝐞𝐟𝐮𝐧𝐝 𝐅𝐀𝐐

𝐐: 𝘛𝘩𝘦 𝘪𝘯𝘧𝘰𝘳𝘮𝘢𝘵𝘪𝘰𝘯 𝘰𝘯 𝘮𝘺 𝘉𝘳𝘰𝘸𝘯 𝘗𝘢𝘱𝘦𝘳 𝘛𝘪𝘤𝘬𝘦𝘵𝘴 𝘱𝘢𝘨𝘦 𝘴𝘢𝘪𝘥 𝘵𝘪𝘤𝘬𝘦𝘵𝘴 𝘸𝘦𝘳𝘦 𝘯𝘰𝘯-𝘳𝘦𝘧𝘶𝘯𝘥𝘢𝘣𝘭𝘦, 𝘪𝘴 𝘵𝘩𝘢𝘵 𝘳𝘦𝘢𝘭𝘭𝘺 𝘵𝘳𝘶𝘦?

𝐀: Under normal operating years, yes. However, we feel it’s best to refund as much of the ticket money as we are able to. We will be refunding all tickets sold, as close to the original ticket price as we can while still enabling us to continue in the future as an organization and an event. Due to operational expenses and non-recoverable processing fees, ticket refunds will be $82.00 for all tickets purchased in 2021. If you have a rollover ticket from 2020, your refund amount may not be the same due to different ticket pricing for that year.

𝐐: 𝘞𝘩𝘢𝘵 𝘪𝘧 𝘐 𝘱𝘢𝘳𝘵𝘪𝘤𝘪𝘱𝘢𝘵𝘦𝘥 𝘪𝘯 𝘵𝘩𝘦 𝘨𝘪𝘧𝘵 𝘵𝘪𝘤𝘬𝘦𝘵 𝘮𝘢𝘵𝘤𝘩-𝘶𝘱?

𝐀: We will be reaching out to those of you that purchased and contributed toward gift tickets via the email address you used during purchase.

𝐐: 𝘞𝘩𝘦𝘯 𝘤𝘢𝘯 𝘐 𝘦𝘹𝘱𝘦𝘤𝘵 𝘮𝘺 𝘳𝘦𝘧𝘶𝘯𝘥?

𝐀: Ticket refunds will be issued between September 3rd and September 5th, 2021.

𝐐: 𝘊𝘢𝘯 𝘐 𝘳𝘰𝘭𝘭 𝘰𝘷𝘦𝘳 𝘮𝘺 𝘵𝘪𝘤𝘬𝘦𝘵 𝘵𝘰 2022?

𝐀: Unfortunately, we will not be offering that as an option this year. We don’t yet know what 2022 may hold in terms of insurance costs, rental fees, what our event capacity may be, or even continuing public health concerns surrounding COVID-19 and want to make sure that access next year is open and equitable to everyone.

𝐐: 𝘠𝘰𝘶 𝘮𝘦𝘯𝘵𝘪𝘰𝘯𝘦𝘥 𝘰𝘱𝘦𝘳𝘢𝘵𝘪𝘰𝘯𝘢𝘭 𝘤𝘰𝘴𝘵𝘴 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘰𝘳𝘨𝘢𝘯𝘪𝘻𝘢𝘵𝘪𝘰𝘯 𝘢𝘯𝘥 𝘱𝘳𝘰𝘤𝘦𝘴𝘴𝘪𝘯𝘨 𝘧𝘦𝘦𝘴 𝘣𝘦𝘪𝘯𝘨 𝘢 𝘧𝘢𝘤𝘵𝘰𝘳 𝘪𝘯 𝘢𝘭𝘭 𝘰𝘧 𝘵𝘩𝘪𝘴. 𝘊𝘢𝘯 𝘐 𝘥𝘰𝘯𝘢𝘵𝘦 𝘵𝘩𝘦 𝘮𝘰𝘯𝘦𝘺 𝘐 𝘱𝘢𝘪𝘥 𝘧𝘰𝘳 𝘮𝘺 𝘵𝘪𝘤𝘬𝘦𝘵 𝘵𝘰 𝘩𝘦𝘭𝘱 𝘦𝘯𝘴𝘶𝘳𝘦 𝘵𝘩𝘦 𝘔𝘰𝘴𝘢𝘪𝘤 𝘌𝘹𝘱𝘦𝘳𝘪𝘮𝘦𝘯𝘵 𝘤𝘢𝘯 𝘤𝘰𝘯𝘵𝘪𝘯𝘶𝘦 𝘪𝘯 2022 𝘢𝘯𝘥 𝘣𝘦𝘺𝘰𝘯𝘥?

𝐀: Yes. While we are not rolling over tickets this year, we would be extremely grateful and fully welcome if you wish to donate all or even a portion of your ticket refund to help us keep the experiment going. This money will greatly help everything from operational costs to art grants. If you would like to contribute by donating your ticket refund, please let us know by contacting us before September 3rd, 2021 at: tickets@mosaicexperiment.com